I have forgotten my account name, password, or 'Secret Encryption Key.'
How can I determine how much space I need for backups?
How do I determine how much space I have used for my backups and how much I have left?
How do I upgrade my account?
How do I set my 'Secret Encryption Key?'
My files are extremely sensitive. How do I keep dataBASE from being able to access them?
Can I downgrade my account?
Can I backup multiple computers?
How can I disable access to file deletions and/or file restorations for our group account?
What is a Local Recovery Disc?
Where can I order a Local Recovery Disc(s)?
How long will you keep my files if I do not renew my subscription?

If you have forgotten you account name and/or password, we can provide you with that information. All you need to do is email us with the email address you used to register in the Subject line and we will send your account name and password to the registered email address. You may also contact us directly to have this information provided to you . We will ask you questions about your account, registered name, address, phone number, or any other information we deem necessary to authenticate you as the owner of the account. Please note: we may, on occasion, issue you a new password.

If you have forgotten your Secret Encryption Key, we will be unable to assist you in retrieving it. This information is not stored on our systems. You will not be able to recover any of your files and will have to delete any saved files and set a new Secret Encryption Key.

Please read this article for more information on Secret Encryption Keys.

There are many ways to get a ballpark figure on how much space you'll need for your backups, but often those estimates are above or below your actual needs. This is because you may be adding large files constantly to your backup set, or the files you want backed up are not able to be compressed as much as you had thought. All files backed up to our service will undergo compression to save space. Depending on the file, some may compress up to 10% of their original size, some may not compress at all.

Please follow the guideline below to determine how your files will be compressed:

High Compression		Mild Compression		Low Compression
Addressbooks Internet Favorites/Bookmarks Word or Spreadsheet documents (ie. resumes, school work, etc) Databases		e-Mails Addressbooks Game saved files Technical Drawings 3D Art		Pictures Music Movies Accounting or bookkeeping files Copies of software

To find out how much storage your files you will consume without any compression, install our backup software and simply choose all the files and folders you'd like to back up. The software will then tell you how much space will be required as a minimum. When you subscribe to our backup service, you will want to ensure you choose a plan with enough space to handle all of your data. Below is an example of how the program will report how much space you will require. Please note that this is found in the bottom right corner of the software AFTER you have chosen which files and folders you're going to back up.

Size is listed in Kilobytes. There are 1,000 Kilobytes in a Megabyte (MB), and then 1,000 Megabytes (MB) in a Gigabyte (GB). In the example above there are 1.143 Gigabytes (GB) of files selected for backup.

All you need to do is load the backup software from either the Start Menu or the desktop icon. When the main screen loads, look at the bottom left of the screen to see how much you have used both in percentage (%) and actual space (GB). It will also show you the amount remaining in actual space (GB).
Note: GB = Gigabytes.

»	See how to determine storage space used and remaining

Please contact us to make any changes to your account.

Please read this guide.

You will need to set a 'Secret Encryption Key' and the option 'Block the backup if the administrator can recover my data.'

Please note if you decide to set these options and you forget or lose your Secret Encryption Key, neither YOU nor US will be able to recover you data. It will be considered lost and you will need to delete all of your backed up files and start again with a new Secret Encryption Key.

»	See how to create or change a Secret Encryption Key

You may change your account at any time. If your change in service level will be less than your current level, you will receive a credit for the difference of cost from the day of change until the end of your agreement.

Yes you can! When you subscribe, you will need to add an additional computer license for each laptop, computer, or device you will want to back up. Click here for current pricing on additional computer licenses.

This is considered a special request and you will need to contact us to set these special options.

Please read this guide.

Please contact us to order a single LRD or to set up recurring LRDs.

Customers will be able to download their files for a period of thirty (30) days from last date of active subscription. However, a customer's files will be stored for ninety (90) days after the last date of active subscription but will be unavailable for recovery after the 30th day. a nominal fee will be charged to gain access for downloading after the 30th day. Please contact us if you require access to your backups after your 30 days has expired.