What is the minimum requirements for the backup software?
Where can I download the software?
How do I subscribe?
How do I renew my subscription?
Where can I find the software Installation Guide?
Are there any limits as to what I can back up?
Where can I check the backup and restore log files?
How do I delete backed up files?
How do I restore backed up files?
How do I restore a file from a particular point (ie. Tuesday's version instead of Friday's)?
I have dial-up Internet. Can I still back up my files?
Can I restore files to a different location than saved from (ie. a different folder or computer)?
Can I backup two or more computers on one account?
What is a backup set?
What is the difference between a full backup and an incremental backup?
Are there any options or settings I should be aware of?
What is a 'Secret Encryption Key?'
How do I set a backup schedule?
How do I make a Backup Set?
Should I install the software as a 'Service' or 'Standalone Executable' option?
How do I change the program from a 'Standalone Executable Item' to a 'Service.' or vice-versa?

You will need the following:

• Windows 98SE (Second Edition), Millenium Edition (ME), 2000, 2003, XP Home, XP Professional, NT 4.0
• Intel Pentium II 300mHz or better
• 80 MB of Memory (RAM) or better
• 50 MB of free disk space to install the software
• An Internet connection
• 15% of additional disk space more than what you are backing up (ie. if you are backing up 100 MB of files, be sure to have at least an additional 15 MB free disk space)

If you haven't signed up yet, please see our Subscribe page, or download it directly here.

Your subscription will be renewed automatically at the end of its term unless seven (7) days advanced notice is given. This is to ensure that our customers do not experience any downtime and all backups will continue without difficulty.

You can get it from the Subscription page, or directly from here if you prefer.

Please note this Guide is in Acrobat Reader (PDF) format. You will need the free Adobe Acrobat Reader software to view this Guide properly. A download link is provided below.

To check the logs, open the software and look for the tab that says 'Logs.' It will be beside the tabs 'Backup' and 'Restore.' From here you will see a column on the left that displays all available logs with both a date and time stamp. Clicking on any of those logs will show all details within that log on the right hand side window. It will show any pertinent information on the backup or restoration procedure that took place.

»	See how to check the logs

To delete/remove files, you must start the software from the Start Menu or the desktop icon. Then click on the tab 'Restore' and wait for the software to connect to dataBASE and confirm which files are available. Once that is complete, click on the 'X' button and note that the middle tab changes from 'Restore' to 'Delete Files.'

Now you will see a listing of your folders on the left side with sub-folders and files listed on the right hand side of the screen. Choose any files and/or folders by clicking on the box next to them. After you have chosen which files to remove, click on the button 'Delete Files Now.' A warning message will appear to inform you that any files deleted or removed CANNOT be recovered. If you are certain you want to permanently remove them, click 'Yes,' otherwise click 'No' or 'Cancel' to abort the operation.

»	See how to delete files

Begin by starting the software from the Start Menu or desktop icon. Then click on the tab 'Restore' and wait for the software to connect to dataBASE and confirm which files are available for restoration. Next, click through your folders to find the file(s) you want to recover. Click on the checkmark boxes next to each file or folder you would like to restore and when you have clicked off everything you desire, click the 'Restore Now' button near the top right of the screen. The software will ask if you'd prefer to have the files saved back to the original location they came from or to another folder (known as a temporary folder). The option 'Rebuild Folder Hierarchy' will allow or disallow the program to put the files back in the same folder names they were saved under originally. It is usually preferable to leave this option checked.

»	See how to restore files

Begin by starting the software from the Start Menu or desktop icon. Then click on the tab 'Restore' and wait for the software to connect to dataBASE and confirm which files are available for restoration. Next, find the file you'd like to restore and double-click on the name, not on the checkbox. A new window will appear with more information on that file with all available versions on the bottom half. All versions will be sorted chronologically from newest to oldest. Click the checkbox of the version of the file you'd like to recover (associated by date and time) and then click 'OK.' Continue with any other file(s) you'd like to recover at the same time.

Next, click the 'Restore Now' button near the top right of the screen. The software will ask if you'd prefer to have the files saved back to the original location they came from or to another folder (known as a temporary folder). The option 'Rebuild Folder Hierarchy' will allow or disallow the program to put the files back in the same folder names they were saved under originally. It is usually preferable to leave this option checked.

»	See how to restore specific versions of a file

Absolutely! In fact, you can have the software dial-up to the Internet for you during its scheduled time (even if you aren't around), back up your files, and disconnect for you when complete.

Yes you can! You need to choose which files you'd like to restore and after you've click on 'Restore Now' you will get the option to recover to the same folder or to a temporary folder location. For more information on file recovering, please see article below.

»	See how to restore files

Yes you can. An additional fee is necessary. Please see our pricing schedule for current information.

This is a named set that relates to which files and folders you have chosen to back up. You can then create different schedules for different backup sets.

For example, a small business photographer might have a backup set named "Photos" which only contains his photographs and it backs up every weekend. He also has a backup set named "Business Files" which contains all of his customer information, quotes, invoices, etc, but no photos. This file is backed up nightly.

Full backup:
This will back up the entire file every single time a backup operation is started. Even if only a small amount of a file has been changed since the last backup, the entire file will be resaved. This will take up a lot of storage space.

Incremental backup:
This will back up only the difference in the file since the last time it was backed up. If only a small amount of a file has been changed since the last backup, only the difference in that file is backed up. This can save a lot of storage space and is just as reliable as a full backup.

There are many different options and advanced settings. Some of those are discussed in the Support section of our website. If you require additional information on a specific option, please contact us.

This is your special password used for recovering your files. You are not required to use a Secret Encryption Key. If you do not, your recovery password will be the same as your backup password. However, there are some instances a person or company may be backing up multiple computers to a single account but do not want any unauthorized employee access to the files that have been backed up. They will often create a Secret Encryption Key which regular employees do not know. Regular backups will still occur because they may have the login and password but a recovery operation cannot occur without the Secret Encryption Key.

»	See how to create or change a Secret Encryption Key

If you hadn't set a backup schedule using the Getting Started Wizard, you can do this very easily. First, load the backup software from the Start Menu or the desktop icon. Click on the menu item 'View' then 'Backup Schedules.' From here you can not only Add a new schedule, but Remove or change the Properties of any existing schedule.

Please note that you will have to choose a backup set to set a schedule to. If you haven't created any backup sets, please read "How do I make a Backup Set?" first.

If you are not familiar with the terms above, please read the article "What is a Backup Set?"

If you hadn't made a Backup Set using the Getting Started Wizard, you can do so manually. First, load the backup software from the Start Menu or the desktop icon. Click on the menu item 'View' then 'Backup Sets.' From here you can not only Add a new Backup Set, but Remove or change the Properties of any existing Backup Set.

If you are not familiar with the terms above, please read the article "What is a Backup Set?"

The ability to run the software as a 'Service' is important to those who use Windows XP, NT 4.0, 2000, or 2003. This is because these operating systems can be configured for multiple users, each with their own username and password on the same computer. If the software is running as a 'Service', it can run scheduled backups even if the user is logged out of their account. It is very common for users with screensavers to get logged out of their computer and have to click back on their name to re-enter their desktop.

If the software is not set up as a 'Service' then the program will NOT be able to run a backup if the user is not logged in at the time the schedule comes around.

To change or confirm the software is running as a service, please read below:

Find the backup software icon located near the clock on your taskbar (usually the opposite side of the Start button). Right-click the icon once, then choose the menu option 'Service.' From here you can choose to 'Install' the backup program as a Service, 'Start' or 'Stop' the Service.

If you are choosing to 'Install' the Service option, you will get a new window with the option to 'Use Local System credentials' or 'Use Login User credentials.' If you require files backed up on your computer only, then choose 'Use Local System credentials.' However, if you need to backup computers on your network, and you would normally have to log into those computers to access them over the network, choose 'Use Login User credentials' and enter your username and password used to log into those networked computers.

If you are not familiar with the terms above, please read the article 'Should I install the software as a 'Service' or 'Standalone Executable' option?

»	See how to change the Service Option