Welcome
to dataBASE support!
Here
you'll find answers to most any question you
may have regarding our dataBASE system
and accompanying software. If you cannot find
your answer here,
please email support@mydatabase.ca
or call us at 1-866-991-0219.
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| Error
Messages |
Q.
The backup was unsuccessful, a retry
will occur in 'x' seconds. (return
to questions)
| A.
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There
are many reasons why this error
will occur and since it is not
very descriptive, we must check
the logs in the software to
determine the cause. A specific
problem will be reported in
those logs and you should look
for the answer in this Support
site. If you cannot determine
the cause or solve the problem,
please contact
us directly.
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Q.
An error occurred while trying to receive
data from the server, the program cannot
continue.
(return to questions)
| A.
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This
error is often attributed to a
failed Internet connection or
problem with our service. It happens
when the program is getting information
or files from us and it suddenly
loses a connection to our systems.
We suggest you attempt to surf
your Internet and check your email.
If they do not work, contact the
technical support for your Internet
provider because it is likely
your Internet is not working.
If your Internet works correctly,
please try our service again later.
If it still does not work at a
later time, please contact
us to determine if there are
other issues. |
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Q.
The backup was partially successful
with errors. Please check the logs for
more information.
(return to questions)
| A.
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There
are many errors that can cause
this message so please check
the logs in the program for
more information. A common reason
is that you have reached your
quota limit (ie. you have no
more space available to back
up). Please remove old or unnecessary
files, or upgrade your package
to allow for more storage space.
To
check the logs, open the software
and look for the tab that says
'Logs.' It will be beside
the tabs 'Backup' and
'Restore.' From here
you will see a column on the
left that displays all available
logs with both a date and time
stamp. Clicking on any of those
logs will show all details within
that log on the right hand side
window. It will show any pertinent
information on the backup or
restoration procedure that took
place.
If
you require additional storage
space please contact
us.
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Q.
The connection to the server was suddenly
dropped. (return
to questions)
| A.
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Usually
this error message will appear
if your Internet fails or our
service goes offline. The error
appears when the program is negotiating
a connection with our service
and our service stops responding.
We
suggest you attempt to surf your
Internet and check your email.
If they do not work, contact the
technical support for your Internet
provider because it is likely
your Internet is not working.
If your Internet works correctly,
please try our service again later.
If it still does not work at a
later time, please contact
us to determine if there are
other issues. |
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